Legal

Privacy Policy

Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we protect it.

Last updated: May 1, 2026

1. Information We Collect

We collect the following types of information:

Account data: email address provided at registration
Usage data: pages visited, features used, orders placed
Payment data: processed by Stripe — we never store card details
Technical data: IP address, browser type, device information, and cookies
Instagram links: post and profile URLs you submit for engagement orders

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the Service
Process payments and manage your account balance
Deliver engagement orders to the correct Instagram content
Send transactional emails (order confirmation, account alerts)
Detect and prevent fraud and abuse
Comply with legal obligations

3. Third-Party Services

We share data with trusted third parties only as needed to operate the Service:

Stripe — payment processing (see stripe.com/privacy)
Supabase — database and authentication
Resend — transactional email delivery
Meta — advertising analytics via Meta Pixel and Conversions API
Google Analytics — anonymised usage analytics
Microsoft Clarity — session recording and heatmaps
PerfectSMM — our engagement delivery supplier

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to operate the Service and analyse usage. See our Cookie Policy for full details. You may control cookies through your browser settings, though some features may not function without them.

5. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Order history is retained for financial record-keeping purposes. You may request deletion of your account at any time from the Settings page, after which your personal data will be removed within 30 days except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict certain processing, and request data portability.

To exercise these rights, contact us at support@engagment.ai. We will respond within 30 days.

7. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed credentials, and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children

The Service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at support@engagment.ai.

Questions?